When it comes to the passengers, a cruise ship is run just like a five or six star hotel or resort. The Hotel Administration oversees everything related to the passengers on the ship, including the entertainment, the food, the rooms, and it controls everything dealing with official paperwork (passports, immigration, port entry documents, etc.) and money, including the currency exchange, safety boxes, payroll, and budget.
It takes a number of talented and professional staff members to run the office section of the Hotel Department. Among their ranks, you can expect to find:
All of these positions (except one) will require previous experience working in either legal or accounting offices, preferably in five-star hotels, resorts, or on cruise ships. The only exception is the Assistant Pursers/Receptionist, which is an entry-level position, and the responsibilities would be very similar to that of a receptionist in a hotel.
In Focus: Day in the Life of a Guest Services Manager
(Disney Cruise Lines)